FAQ

1.Where RIMIKING Chair Ships?

Free domestic ground shipping for destinations within the contiguous United States (48 States).

2.Do you ship to Alaska, Hawaii and US Territories (excluding Guam, US Virgin Islands & Puerto Rico)?

No.

3.Why did my order come in multiple boxes or from multiple carriers?

We may ship your order to you in multiple boxes or via multiple carriers due to:
The order size - large orders often are split into multiple boxes for more efficient delivery.
The chair's storage location - some chairs will come to you from our different warehouses.

4.Where is my order?

Please allow up to 3 business days to process an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered. But sometimes, for reasons beyond our control, we will make notes about the estimated shipping time on the product pages.

5.Can I track my shipment?

Yes! You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information. If you find your order has not been delivered in this time window, please email us at service@rimikingchair.com with your order number so we could further assist you.

6.Why is the tracking number not working?

If your tracking number doesn't work, it could be that your shipping hasn't been picked up yet by the courier or the courier has not scanned it as received.
Due to the outbreak, the couriers and trucks are very limited which has delayed the processing a lot. Please allow up to 5 working days for your tracking number to be logged by the shipping courier.

7.Why was an item on my order canceled and will I be charged?

While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to inventory stock shortage. You will receive a separate email letting you know about this cancellation and your credit card will not be charged.

8.How can I get a refund or exchange my product?

Please visit our Return & Warranty page for additional refund or exchange information.

9.Where can I find the size of the chair?

Size can be found on the product page.

10.Does my chair come fully assembled?

No, our chairs will arrive with easy-to-follow assembly instructions. Our RIMIKING Chair can be easily assembled within a couple of minutes! If you run into any issues during the assembly, please do not hesitate to drop us an email at service@rimikingchair.com and our support team will do their best to help you.

11.How do I take care of my RIMIKING Chair?

While we designed RIMIKING Chair to be durable, that doesn't mean you should abuse it or neglect taking care of it. If there are stains on the surface of the chair, apply some polish on a soft towel and rub the stains until they dissolve. Do not apply the polish directly to the chair. You can learn to maintain your chair by visiting Aftercare Guide page.